Termini e condizioni del servizio

TERMS AND CONDITIONS – LAGOM PHONE

1. About us
The website lagomphone.se is operated by Lagom Phone, company registration number 559595-7233, Missionsvägen 75, 167 33 Bromma, Sweden. Email: support@lagomphone.se. We are registered for F-tax and VAT.

2. Scope
These terms apply when you purchase from our online store as a consumer. You must be 18 years or older, or have the consent of a parent or guardian, to make a purchase. Nothing in these terms limits your rights under mandatory consumer protection law, including the Swedish Consumer Sales Act (konsumentköplagen 2022:260) and the Swedish Distance Contracts Act (lagen om distansavtal 2005:59).

3. Orders and contract
A contract is formed when you receive our order confirmation by email. Please check that the details in your order confirmation are correct and contact us immediately if anything is wrong. We reserve the right to cancel an order in the event of obvious pricing or typographical errors. If you have already paid, you will receive a full refund.

4. Prices and payment
Prices are displayed in the currency you select in our store. The price shown at checkout is the price you pay. For deliveries within the EU, all prices include VAT. For deliveries outside the EU, customs duties, import taxes and fees may apply; these are paid by you unless stated otherwise at checkout. Your bank or card issuer may charge fees for currency conversion. Any shipping costs are shown before you complete your purchase. Payments are processed by our payment providers through Shopify.

5. Delivery
We normally ship within 24 hours on business days. The estimated delivery time is shown at checkout. The risk for the goods passes to you only once you, or someone you have designated, have received them. If a delivery is delayed, you have the right to cancel the purchase in accordance with the Consumer Sales Act.

6. Right of withdrawal
You have a 14-day right of withdrawal from the day you receive the goods. The easiest way to withdraw from your purchase is via return.lagomphone.se. Full terms are set out in our Return and Refund Policy.

7. Complaints and defects
You have the right to make a complaint about a defect in the goods for three years from the date you received them. Report the defect within a reasonable time after discovering it; a complaint made within two months is always considered timely. Complaints are made via return.lagomphone.se. For approved complaints, we cover shipping costs and will repair or replace the goods, or, if that is not possible, provide a refund in accordance with the Consumer Sales Act.

Defects caused by accidents, liquid damage, external impact, improper use or normal wear and tear are not covered.

8. Software and updates
Lagom Phone is delivered with Lagom OS. We provide updates, including security updates, as required by law. Please install updates when they are offered. If you unlock the bootloader, root the phone or install other software, we are not responsible for defects caused by this. Defects unrelated to such modifications remain covered by your statutory right to complain.

Please back up your data before sending the phone to us for repair or return. The phone may be reset to factory settings.

9. Limitation of liability
We are not liable for indirect damages, such as loss of profit or loss of data, arising from your use of the website. This limitation does not apply to the extent that liability follows from mandatory law, such as the Consumer Sales Act and the Swedish Product Liability Act (produktansvarslagen 1992:18), or in cases of intent or gross negligence.

10. Personal data
We process your personal data in accordance with the General Data Protection Regulation (GDPR). Read more in our Privacy Policy at lagomphone.se/policies/privacy-policy. Our online store is powered by Shopify, which processes certain data in order to provide the service. The purchase agreement is, however, always entered into with Lagom Phone.

11. Intellectual property
All content on the website, including texts, images, logos and the Lagom Phone brand, belongs to Lagom Phone or our licensors. The content may not be used commercially without our written consent.

12. Disputes and governing law
These terms are governed by Swedish law. If you are a consumer residing in another country, you also retain the protection of the mandatory consumer laws of your country of residence. If you are dissatisfied, please contact us first and we will try to resolve the matter together. If we cannot reach an agreement, you may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We follow ARN's recommendations. A dispute may also be brought before a general court.

13. Changes
We may update these terms from time to time. The terms that applied when you placed your order apply to your purchase.