Politique de remboursement
Changed your mind? You have 14 days.
You can withdraw from your purchase within 14 days of receiving your phone,
How to return
- Go to return.lagomphone.se, enter your order number and email, and choose "Cancel purchase". You can also email support@lagomphone.se.
- We confirm your return by email.
- Send the phone back within 14 days of notifying us, to:
Lagom Phone AB
Missionsvägen 75
167 33 Bromma
Sweden - We check the phone and refund you.
Before you send it
- Factory reset the phone and sign out of all accounts.
- Include everything that came in the box: the charger and the case.
- Pack it well and put a note with your order number inside.
- Use a tracked shipping service and keep your receipt.
Return shipping
Return shipping is paid by you when you change your mind.
Diminished value
You may try the phone the way you would in a store. If it has been used beyond that, is damaged or is missing accessories, we may deduct an amount corresponding to the diminished value from your refund.
Refunds
We refund the full purchase price, including standard shipping, no later than 14 days after receiving your withdrawal notice. We may wait to refund until we have received the phone or you have shown proof that you sent it. Refunds are made to your original payment method.
Want to cancel before delivery?
If your order has not shipped yet, cancel via return.lagomphone.se or email us, and we will stop the order and refund you in full. If it has already shipped, follow the return steps above.
Something wrong with your phone?
You have 3 years to make a complaint under the Swedish Consumer Sales Act (konsumentköplagen). Go to return.lagomphone.se and choose "Complaint", describe the problem and attach a photo if you can. For approved complaints, we cover shipping and repair, replace or refund the phone. Complaints made within two months of discovering a fault are always considered timely.
Questions?
Email support@lagomphone.se and we'll help you.
